Health Check

It is important that you inform us at the time of booking of any medical conditions that your therapist needs to be aware of, including:

– Heart conditions

– Cancer

– Allergies

– Pregnancy – Full body massage (pregnancy massage) is suitable only in the 2nd and 3rd trimesters.

– Current injury

– Recent surgery

In case of contagious illnesses, the treatment session will be rescheduled. This information will enable us to provide the most appropriate treatments for you.

Refund policy - Services

– No refunds on services that have already been experienced.

– Attempts to chargeback a service already experienced will be considered as fraudulent activity and you may be reported to the authorities.

– In case of cancellation within our policy guidelines you are entitled to a full refund.

– In case of a late cancellation you will receive a credit amount minus the cancellation fee. Please see our cancellation policy for details.

We understand life can be unpredictable. However, we request the courtesy of at least 24-hours notice to reschedule or cancel an appointment. This allows adequate time for us to contact clients on our waiting list who need to be seen urgently.

– If 24 hours or more notice is given, then you are entitled to a full refund or credit for a future booking.

– If less than 24 hours but more than 4 hours notice is given, a cancellation fee of 50% of the total value will be charged and the balance will be refunded.

– No shows or no-notice cancellations will be charged 100% of the total booking fee.

Bookings

– To make a booking you can use our online bookings system, or email us with your preference using our contact us form. Availability at your desired time can not be guaranteed until we confirm your booking.

– Our products and services are provided to the best of our ability and like every other service provider, we rely upon employees, contractors, vehicles, weather & traffic conditions, as well as the information and facts you provide.

– We will make all reasonable efforts to complete the agreed supply of products and services within the time estimate that we agreed upon. However, we shall not be held liable for any loss or damage suffered because of any unavoidable or reasonable delay in completion due to unforeseeable reasons outlined above.